Exchange & Return

Something Not Right?

We’ll Sort It Out.

We want you to feel completely confident in your BEEBIYOO purchase.

Here’s how our returns and exchanges process works.

Return Eligibility

To qualify for a standard return or exchange:

  • The item must be unused.

  • The item must be unopened.

  • The item must remain in its original packaging.

  • Proof of purchase, such as your order number or receipt, is required.

For hygiene and safety reasons, we cannot accept returns of opened or used feeding products unless the item is defective.

This includes items such as:

  • Feeding bottles

  • Nipples

  • Spouts

  • Teethers

  • Opened feeding accessories

Return Window

Policy confirmation required before publishing.

The original content currently contains two different return windows:

  • One section states claims must be submitted within 7 days of receiving the parcel.

  • Another section states a return window of 7–14 days from the date the order is received.

Choose one official return period and use it consistently across the FAQ, product pages, and this page.

Defective, Damaged or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing from your order

…please contact us as soon as possible.

Your existing policy states that defective or incorrect item claims should be made within 3 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Once the claim is reviewed and approved, BEEBIYOO will cover the applicable return shipping cost and arrange either:

  • A replacement, or

  • A full refund

Manufacturing Defects

Our warranty covers genuine manufacturing defects.

It does not cover:

  • Normal wear and tear

  • Bite marks

  • Accidental damage

  • Misuse

  • Incorrect sterilisation

  • Improper cleaning

  • Damage caused by failure to follow product care instructions

Photographs may be required so our team can assess the issue.

Change of Mind

If you would like to return or exchange an item for reasons other than a defect or fulfilment error, the product must meet all standard return eligibility requirements.

The item must be:

  • Unused

  • Unopened

  • In its original packaging

For change-of-mind returns, return shipping is the customer’s responsibility.

Hygiene Restrictions

Because BEEBIYOO products are designed for infant feeding, strict hygiene rules apply.

For health and safety reasons, we cannot normally accept returns of:

  • Opened feeding bottles

  • Used nipples

  • Opened spouts

  • Used teethers

  • Used straws

  • Opened feeding accessories

An exception may apply where the item has a verified manufacturing defect.

Refunds

Once your return is received, our team will inspect the product and confirm the outcome of your request.

Approved refunds will be issued through either:

  • The original payment method, or

  • Store credit

The applicable refund method and processing timeframe will be confirmed when your return is approved.

How to Start a Return

Step 1 — Contact Us

Contact us via WhatsApp with:

  • Your order number

  • The item involved

  • Your reason for requesting a return or exchange

  • Photographs, where relevant

Step 2 — Eligibility Review

Our team will review your request and confirm whether the item qualifies.

If approved, we’ll provide the relevant return instructions.

Step 3 — Pack the Product

Pack the item securely in its original packaging.

Step 4 — Return the Item

Depending on the circumstances, you may be asked to:

  • Ship the item to the return address provided, or

  • Drop it off at a location confirmed by our team

The return method will be determined on a case-by-case basis.

Step 5 — Inspection & Resolution

Once we receive the item, our team will inspect it.

If approved, we will arrange the applicable:

  • Replacement

  • Exchange

  • Refund

  • Store credit